Event Policies & Requirements
The details that ensure your mobile charcuterie and non-alcoholic bar experience is seamless, safe, and social.
1. Booking & Reservation
Securing Fizz & Fig for your event is straightforward. We prioritize clear windows for planning and procurement.
- Retainer: A non-refundable 50% retainer is required to officially 'save the date' and initiate planning.
- Payment Schedule: The remaining final balance must be settled in full no later than 7 days prior to your event.
- If event is within 14 days of booking, the full non-refundable invoice amount is due at time of booking.
- Guest Count: Final headcounts must be confirmed with final payment to ensure accurate ingredient sourcing.
- Invoices paid within 72 hours of event will incur an added $100 fee.
2. Cancellation & Rescheduling
Because we purchase fresh inventory specifically for you, our cancellation policy reflects our upfront costs.
- Windows: Cancellations made 30+ days out receive a full refund of the balance (retainer excluded). Within 7 days, no refunds are issued.
- Rescheduling: Date changes are subject to a $100 fee and must be requested at least 21 days in advance.
- Weather: For outdoor events, the client must provide a covered area or indoor backup in the event of rain or cold. Cancellations due to weather are not refunded.
- Force Majeure - In cases of extreme weather conditions (tornado warnings, etc.) rescheduling will be permitted without penalty.
3. Alcohol & Beverage Service
Our dry-hire model focuses on premium non-alcoholic mixers and professional, hosted service.
- Dry-Hire: The client is responsible for purchasing and providing all alcohol. We provide the mixers and garnishes.
- Service Limits: Pouring ends strictly at the contracted time, regardless of remaining volume of drink or garnish.
4. Food Safety & Restrictions
We prioritize the health and safety of your guests through strict adherence to FDA guidelines.
- Safety Window: Perishables are meant for consumption within 2 hours of setup. Quality is not guaranteed after this window.
- Allergies: While GF/DF options are available, our kitchen handles nuts and gluten; cross-contamination is a possibility.
- Leftovers: For safety reasons, our team cannot package up leftovers from grazing carts after service concludes.
5. Logistics & Venue Requirements
Help us roll in smoothly by ensuring the venue meets our simple site requirements.
- Space: The cart and bar tables each require a flat, level surface and a minimal clearance of 8ft x 8ft for operation.
- Power: Client must provide access to a dedicated 120V outlet within 15 feet of the setup area for refrigeration.
- Set-up: Our team requires access to the venue 90 minutes prior to service for setup and styling.
- Local Service Area: Travel is included at no additional cost for all events within 10 miles of Gardner, KS..
- Extended Service & Delivery: Travel is included for the first 20 miles of every round trip from Gardner, KS. Each additional mile is billed at $1.50.
6. Equipment & Liability
We take pride in our equipment. We ask our clients to share in the responsibility of protecting our assets.
- Damages: Clients are liable for any physical damage to the mobile cart, equipment, or glassware caused by guests.
- Overtime: Service beyond the contracted window is billed at a flat rate of $100 per hour, subject to availability.
- Standard service includes a 2-hour window unless otherwise noted on the signed agreement.
These policies apply to all Fizz & Fig mobile cart services provided in the Gardner, Olathe, and Spring Hill area.